Sink and tap retailer, Sinks-Taps.com has launched a new customer service tool that allows customers to find answers to their questions in “real time”.
As part of the customer focused offering, visitors to the Sinks-Taps.com website will be able to communicate with a Sinks-Taps.com representative in an instant messaging facility.
Visitors using the Live Chat service will be able to contact Sales, After Sales, Accounts and Order Tracking departments for product information, payment queries, expected delivery times and after sales support.
Marketing Manager Laura Shimells, who was recently recruited in September of this year said: “This service is another option customers can choose from to contact us. Unlike other retailers, we actively encourage visitors to get in touch, from simply asking what is on offer to providing technical support to customers choosing the right tap for their water system.
“Sometimes visitors browsing the website cannot or may choose not to call us. The Live Chat facility gives visitors the opportunity to contact us online, receive instant answers and talk to a representative outside normal office hours.”
Sinks-Taps.com is the UK’s largest online retailer of sinks and taps, selling to over 30,000 customers per year and is celebrating its 10 year anniversary this year.
Thursday, 26 November 2009
Wednesday, 28 October 2009
Monday, 26 October 2009
Monday, 19 October 2009
KAD Group focuses on delivering to Ireland
UK’s largest online retailer of sinks and taps is now focusing its attention to customers in Ireland.
Back in May of this year, the sink and tap retailer based in Leeds, West Yorkshire, launched its home delivery service to customers in Southern Ireland.
Delivering within a 50 mile radius of Dublin, the company wants to provide customers across the waters with the same unique service mainland UK customers are accustomed to.
Logistics Manager, Simon Nelson, who is driving forward the home delivery service said, “Since May we have seen a steady flow of Southern Ireland customers ordering from us. We aim to see demand increase so we can start delivering throughout the whole of Southern Ireland, ideally on a weekly basis.
“We pride ourselves on being the best and that’s why we introduced our own fleet of home delivery vans to ensure all of our products reach our customers in perfect condition. Unlike others, we inspect all goods coming into the warehouse before repackaging and dispatching. Our delivery drivers will then inspect the goods with the customer on delivery.”
The online retailer has been established since 1999 and currently offers nearly 10,000 products on its dedicated sinks and taps website, www.sinks-taps.com.
The company, which is part of the KAD Group, retails kitchen appliances through its sister site, www.kitchen-appliances-direct.com, which also offers delivery to Southern Ireland customers.
Back in May of this year, the sink and tap retailer based in Leeds, West Yorkshire, launched its home delivery service to customers in Southern Ireland.
Delivering within a 50 mile radius of Dublin, the company wants to provide customers across the waters with the same unique service mainland UK customers are accustomed to.
Logistics Manager, Simon Nelson, who is driving forward the home delivery service said, “Since May we have seen a steady flow of Southern Ireland customers ordering from us. We aim to see demand increase so we can start delivering throughout the whole of Southern Ireland, ideally on a weekly basis.
“We pride ourselves on being the best and that’s why we introduced our own fleet of home delivery vans to ensure all of our products reach our customers in perfect condition. Unlike others, we inspect all goods coming into the warehouse before repackaging and dispatching. Our delivery drivers will then inspect the goods with the customer on delivery.”
The online retailer has been established since 1999 and currently offers nearly 10,000 products on its dedicated sinks and taps website, www.sinks-taps.com.
The company, which is part of the KAD Group, retails kitchen appliances through its sister site, www.kitchen-appliances-direct.com, which also offers delivery to Southern Ireland customers.
Monday, 12 October 2009
Office Manager Promotion at KAD Limited
KAD Limited has promoted Victoria Dando to Office Manager due to the continued expansion of their customer service and sales team at Leeds based sink and tap retailer.
Victoria will be responsible for driving forward the high standards of customer service KAD Limited excels in and will be responsible for meeting sales targets. Victoria is a dedicated member of staff and has a willingness to progress the departments she manages, she is a very focused individual who will always strive to exceed in anything that is given to her.
Victoria has worked for the company for 4 years, working in both the sales and customer service teams along with dealing with various suppliers and manufacturers.
Victoria will be responsible for driving forward the high standards of customer service KAD Limited excels in and will be responsible for meeting sales targets. Victoria is a dedicated member of staff and has a willingness to progress the departments she manages, she is a very focused individual who will always strive to exceed in anything that is given to her.
Victoria has worked for the company for 4 years, working in both the sales and customer service teams along with dealing with various suppliers and manufacturers.
KAD Limited launch new marketing department
KAD Limited has appointed Laura Shimells as the Marketing Manager in a newly created role and department.
KAD Limited, based in Leeds, which manages Sinks-Taps.com, is the UK’s largest online retailer of sinks and taps and Laura will be responsible for all promotions and campaigns, public relations and the development of the new Bluci brand.
Laura joins with 3 and half years marketing experience from online retail and the sport and leisure industry and is currently studying a Masters in Online Communication.
KAD Limited, based in Leeds, which manages Sinks-Taps.com, is the UK’s largest online retailer of sinks and taps and Laura will be responsible for all promotions and campaigns, public relations and the development of the new Bluci brand.
Laura joins with 3 and half years marketing experience from online retail and the sport and leisure industry and is currently studying a Masters in Online Communication.
Thursday, 8 October 2009
Sinks-Taps continues free accessory offer
Yorkshire based sink and tap retailer extends Astracast offers due to the high demand from customers renovating their homes before Christmas.
Sinks-Taps.com, which retails nearly 10,000 products from its Leeds based warehouse, has announced it’s going to extend the successful Astracast free accessory offer due to the popularity of the promotion.
Richard Broadbent, Managing Director of Sinks-Taps.com commented, “This offer has been particularly strong throughout the summer. We have seen an increase in demand for the range which is offering free accessories worth £79, so we have agreed to continue the offer until stocks last.
“We aim to offer the latest ranges of sinks and taps at the best possible prices, so this free accessory offer extension is exactly what customers are wanting, when every penny counts.”
Astracast sinks on the free accessory offer start at £189 plus delivery charges.
Sinks-Taps.com will be continuing the offer until stocks last, which can be found at
www.sinks-taps.com
Sinks-Taps.com, which retails nearly 10,000 products from its Leeds based warehouse, has announced it’s going to extend the successful Astracast free accessory offer due to the popularity of the promotion.
Richard Broadbent, Managing Director of Sinks-Taps.com commented, “This offer has been particularly strong throughout the summer. We have seen an increase in demand for the range which is offering free accessories worth £79, so we have agreed to continue the offer until stocks last.
“We aim to offer the latest ranges of sinks and taps at the best possible prices, so this free accessory offer extension is exactly what customers are wanting, when every penny counts.”
Astracast sinks on the free accessory offer start at £189 plus delivery charges.
Sinks-Taps.com will be continuing the offer until stocks last, which can be found at
www.sinks-taps.com
Sunday, 27 September 2009
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